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Registered Manager

Our client, located in Erith, is seeking to recruit a qualified Registered Manager. You would be part of the Senior Management Team that is integral to the success and continued growth of this organisation.

As an ambitious forward-thinking charitable organisation, the successful applicant must be committed to developing and enhancing their services with an ability to manage and optimise services across locations & developing relationships with multiple external stakeholders

Areas of Operation: The London Boroughs of Bexley, Greenwich, Lewisham & surrounding areas

Responsible For: Provider and care compliance

Reporting to: Chief Executive

Job Purpose:

You will be responsible for ensuring CQC regulatory inspections, company policy and practices are met and maintained.

Duties & Responsibilities:


  • Lead person liaising with and co-operating with CQC inspectors and inspections
  • Accountability for provider and care compliance ensuring CQC regulations, company policies and practice are maintained and promote our aims and values
  • Compliance with the training workforce development, supervision/appraisal policies.

Quality Assurance

  • Implement and maintain an effective quality assurance programme/audit to promote high quality, best practice and continuous improvement of services.
  • Attend monitoring meetings with commissioners or other relevant bodies.
  • Act as Safeguarding lead within the organisation
  • Address all complaints in accordance with CCSEL’s Complaints & Compliments policy.

Service Delivery

  • Oversee delivery of all care/support services through the allocations function that promotes independence, choice and dignity for people to live as independently as possible.
  • Monitor care/support services that provides flexibility, continuity & accessibility
  • Ensure all services have sufficient staffing capacity of suitably qualified skilled/ experienced staff.
  • Monitor allocations function ensuring any referrals are responded to in a timely manner.
  • Line management of the Care Coordinator, Allocations & Part Time Administrative Assistant

 Service Development

  • Participate in the strategic development of the organisation.
  • Grow and develop services through increased hours and maximising new referral opportunities.
  • Assist with sourcing new income streams & development of key professional partnerships.
  • Produce reports relating to relevant meetings, including board meetings & commissioners.
  • Deputise in the absence of the Chief Executive.

Team Management & Leadership

  • Line management support to key office staff relevant to the provision of our services.
  • Identify & oversight of recruitment needs reporting to the CEO.
  • To have oversight of HR/ staff management duties including:
  1. Workforce Planning to agreed KPI’s
  2. Recruitment & Selection
  3. Training
  4. Supervision/Appraisal
  5. Disciplinary/Capability procedures
  6. Absence Management
  • Arrange regular key planning meetings with colleagues.
  • Overview of relevant policies/procedures and delegate for dissemination to community workforce.

Resource Management

  • Identify and assist with any fundraising initiatives & relationships with potential donors

Essential Person Specification

  • A minimum 2 years relevant experience in an operational management capacity in health and social care setting.
  • A relevant professional qualification (e.g. Registered Managers Award or Level 4/5 award).
  • Knowledge of CQC regulatory framework, standards and requirements.
  • Ability to assess needs and risks and implement outcome focused care &support plans
  • Ability to lead, manage & supervise staff assertively.
  • Ensure effective team working, high standards of practice and positive outcomes for service users
  • Knowledge of the Carers Act 2014
  • Experience of working with local authority or health commissioners
  • Experience of carrying out quality audits and managing a QA system
  • Excellent communication skills
  • Ability to produce high quality written reports and data within deadlines
  • Organisational skills
  • Ability to prioritise workloads
  • Ability to deal with emergencies/crisis
  • IT proficient
  • Ability to work as part of a team
  • Ability to manage the performance of others
  • Ability to motivate others to meet deadlines
  • Ability to recognise & develop additional opportunities for services
  • Ability to promote & develop positive working relationships
  • Ability to cope working under pressure
  • Work practices that promote equality & diversity
  • Full driving licence with use of own vehicle
  • Satisfactory Enhanced DBS disclosure

Hours:  35 hours per week & may include some unsocial hours according to the needs of the business.

Annual leave: 25 days + 8 days public/bank holidays

Pension: CCSEL operates an auto-enrolment pension scheme with the People’s Pension.

Salary: £30,500 per annum (inclusive of OLW)


Please note: If you do not hear from us within 7 – 10 days please assume that your application has been unsuccessful or the position has been filled.