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Administrator

Our client, located in Swanley, are seeking to recruit a pro-active, positive Administrator with excellent customer service skills to join their team.

You would be working within the Contact Centre answering a high volume of inbound calls in addition to supporting back office administrative functions. You must possess excellent attention to detail, be a strong problem solver and a team player.

 

Main/Duties Responsibilities:

  • Managing inbound customer calls in a timely effective manner
  • Identifying and researching customer needs
  • Customer complaints management
  • Responding to emails, webforms and written correspondence
  • Providing a high level of customer service to both internal/external customers
  • Processing and assessing customer card applications
  • Building positive customer relationships
  • Identifying ways of improving the overall customer experience and processes within the department

 

In addition to the above you must be able to multitask and prioritise your own workload, have the ability to achieve/exceed challenging targets and possess excellent written and verbal skills.

 

Hours:  9.00 am – 5.00 pm Monday to Friday

PLEASE NOTE:

Due to the high volume of CV’s, we receive it is not viable for us to respond to individuals.  If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance