Our client provides inventory and compliance reporting services to the UK property markets. Located in Swanley, Kent, they are seeking an Assistant Team Leader preferably with experience in the property industry.

Job Description

The role of Assistant Team Leader is to support to the Team Leader and manage the CRA’s work flow, to ensure the smooth delivery of jobs for National Clients. The role requires excellent customer service skills as well as a positive ‘can do’ approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.

Key Functions:

• Managing the CRA team workflow
• Assist with coaching the CRA team
• Internal call and email handling resulting in best outcome for clients/franchisees
• National account dashboard management on bespoke system, KMS
• 2nd line complaint management
• Building positive relationships with franchisees and clients
• Aim to place all client jobs

Skill Set:

• Defuse and be persuasive when faced with difficult people or situations
• Problem solver, and ability to follow through until issues are resolved
• High attention to detail and methodical approach
• Ability to prioritise and change priorities at short notice
• Ability to work as part of a team as well as independently

Hours: 9.00 am – 5.30 pm

Monday – Friday

Please Note:
Due to the high volume of CV’s we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance.