Our clients, who are specialists in delivering telecommunications and IT solutions to a prestigious portfolio of PLC and FTSE 500 organisations. As technology continues to evolve, they are helping businesses transform the way they communicate, collaborate, and connect.

Due to continued growth, they are seeking a Client Relationship Coordinator to join their dynamic team and play a key role in managing their client relationships and revenue opportunities.

Office Based | Monday – Friday, 9:00am – 5:30pm

Location: Sidcup

The Opportunity

The Client Relationship Coordinator plays a key role in supporting the ongoing management and growth of our existing client portfolio. Working closely with the sales and operations team, this role ensures clients receive a high standard of service while identifying opportunities to strengthen relationships, improve engagement, and support commercial growth. You’ll work with an established customer base, introducing innovative solutions including VoIP systems, mobile communications, connectivity services, Wi-Fi solutions, and wider IT products. Your ability to build trusted relationships and understand client needs will be key to your success.

Key Responsibilities

• Act as a primary day-to-day contact for client enquiries, ensuring timely and professional responses.
• Build and maintain positive relationships with new and existing clients.
• Monitor client satisfaction and escalate any concerns where appropriate.
• Ensure clients receive excellent service throughout their lifecycle.
• Prepare and issue project quotations, proposals, and renewal documentation in a timely and accurate manner.
• Prepare and distribute marketing materials, product updates, promotional campaigns, and service information to existing clients.

Skills & Experience:

Essential

• Previous experience in customer service, account coordination, client services, or sales support.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• High attention to detail.
• Ability to manage multiple priorities.
• Confident using Microsoft Office and CRM systems.
• Professional, proactive, and customer-focused approach.

Desirable

• Experience supporting account managers or sales teams.
• Experience working in a commercial or B2B environment.
• Experience supporting renewals or account growth activities.

Please Note:

Due to the high volume of CVs we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance.