An exciting opportunity has arisen for a Part Time Sales Office Administrator to join our clients friendly and growing team.

Located in Sidcup this role is ideal for a highly organised, proactive individual who enjoys supporting Telecoms / I.T projects and working closely with account managers, internal teams, suppliers, and customers.

You’ll thrive in this role if you bring a positive, can-do attitude, strong organisational skills, and the confidence to communicate effectively with a range of stakeholders.

Working Pattern:

• Part time position (28 hours per week)
• Tuesday, Wednesday, Thursday and Friday
• 9:00am-5:00pm (with one hour unpaid lunch break)
• Office-based role

Key Responsibilities

Manage the end-to-end provisioning process for products and services, including Mobile, Broadband, and related telecom services (full training to be provided)

Process, validate, and fulfil customer orders accurately and within SLA timelines.

Coordinate with internal teams (Operations, Technical, Finance) to ensure smooth service activation.

Liaise with external vendors and service providers to arrange installations or activations.

Maintain accurate records of orders, provisioning status, and customer information in relevant systems.

Provide regular status updates to stakeholders and customers.

Ensure compliance with company policies, contracts, and regulatory requirements.

Monitor order progress and proactively resolve delays or issues.

Customer Support

Receive and process customer requests in real time via phone/email.

Produce accurate quotations, estimates and proposals for chargeable works

Respond and escalate customer queries professionally

Maintain accurate data in company CRM system

Collaborate with internal teams (Operations, Technical, Finance)

Resolve client issues and handle complaints professionally

Experience

Strong I.T skills (Excel, Microsoft Office and CRM systems)

Ability to work in a fast-paced environment and meet deadlines

Excellent communication and interpersonal skills

Highly organised with strong attention to detail

It is essential to have  2-3 years experience in a sales office environment

Team player with a proactive, positive attitude

Please Note:
Due to the high volume of CV’s we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance